All peer volunteers are dedicated to maintaining confidentiality and have received specialized training to respect, understand and safeguard your privacy. To ensure the PSP programme (hereafter referred to as the “Program”) effectiveness, it remains independent from operators, the union, and regulatory bodies. While the Program operates independently, it is accountable to the FÍA Board, which reviews overall usage trends annually, focusing only on aggregate data and never on individual cases. Personal details of users are always kept confidential and will not be shared without consent, unless we believe that harm has or might occur to you or to others. If the need arises for confidentiality to be broken, every attempt will be made to discuss this with you beforehand. In these rare instances, your peer will follow a predefined protocol, which includes encouraging you to seek professional health assistance. They may then consult with their clinical supervisor to determine the most appropriate course of action.
Rest assured; these steps will always be taken with your full awareness.
Privacy Policy
This Privacy Policy is intended to inform you about what personal data the Program collects, how the personal data is used and who has access to the data. This policy is relevant to all volunteers of the Program, all pilots that the Program assists and all external parties who receive or deliver personal data
1. Purpose and legal obligation
The Program seeks to comply with all applicable privacy legislation and this Policy is based on the Act on Data Protection and the Processing of Personal Data no. 90/2018 (“Data Protection Act”).
2. What is personal data?
Personal data within the meaning of this Policy is any data about a personally identified or a personally identifiable person, i.e. data that can be directly or indirectly attributed to a particular individual. Data which is not personally identifiable does not constitute personal data.
Sensitive personal data refers to personal data with special protection under the Data Protection Act, such as information about ethnic origin or race, political and religious beliefs, union membership, genetic data, health, sex, or sexual orientation.
3. What Personal data is collected and processed?
We collect and retain personal details such as your name and contact number. This information may be gathered through various methods, including phone or electronic communication. Processing of personal data includes all use and handling of personal data, such as collection, registration, storage and deletion. Any processing of personal data shall be carried out lawfully and for explicit purposes. Care shall be taken that personal data is not processed further in a manner that is incompatible with the original purpose of the processing, and that the processing of personal data does not go beyond what is necessary to achieve the objective pursued.
In certain cases when sensitive personal data is collected, special care is taken in handling such information.
4. Purpose of Processing
Our primary purpose for collecting this information is to provide you with assistance and generate anonymized data reports. Access to this information is restricted to authorized personnel within the Program.
The collection of personal data shall be limited to the information necessary and appropriate for the purpose of the processing activity. The collection of information shall never exceed what is considered necessary and appropriate for the purpose of the processing. The Program will always exercise special care in the processing and retention of sensitive personal data. In general, the program collects personal data directly from the individuals to whom the data relates. In cases where information comes from external parties, the program will seek to inform the data subjects about the processing of personal data, as appropriate.
While you have the right to withhold personal information, doing so may limit our ability to assist you effectively.
5. Sharing with third parties
We may need to share your personal information with third parties as mandated by law or to fulfill your requests. This could involve external service providers like medical professionals or government authorities. We take all necessary measures to ensure these third parties have appropriate confidentiality and privacy safeguards in place. The Program will not transfer personal data outside of the European Economic Area unless there is an adequate authorization in accordance with applicable privacy legislation.
6. Accuracy and Access
We strive to keep your personal information accurate and up to date. If we identify any inaccuracies or outdated information, we will promptly correct it. If you would like to access or update your personal information, please contact us at stodnefnd@fia.is.
7. Security of Personal Data
We store your personal information electronically and take reasonable measures to protect it against misuse, loss, unauthorized access, modification, or disclosure. To enhance security, we emphasize that access to information shall be limited to specially trained peer volunteers and require such access to achieve the purpose of the processing. All peer volunteers are dedicated to maintaining confidentiality and have received specialized training to respect, understand, and safeguard your privacy.
8. Rights of data subjects
Data subjects have the right to access personal data held about them and request information on the processing of personal data relating to them. Data subjects also have the right to request that inaccurate, misleading or incomplete personal data relating to them be corrected, blocked from use or erased. To exercise these rights please contact us through the contact information below.
If there are any questions regarding this privacy policy or how your personal data is processed, please contact us via stodnefnd@fia.is. If you disagree with the processing of your personal data, you may submit a communication to the Data Protection Authority (Persónuvernd).